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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

For additional inquiries, please call +98-921-1008-508 to speak with an Aviation Advisor.

STRATUS

Who is STRATUSVIP?

STRATUSVIP is a premier business jet charter company offering exceptional air travel services. We specialize in providing our clients with personalized, luxurious, and efficient flight experiences, ensuring safety, comfort, and convenience on every journey.

How can I fly with STRATUS?

To fly with STRATUS, contact our customer service team or visit our website to request a charter. Provide your travel details, and our team will assist you in selecting the perfect aircraft and arranging your flight according to your specifications.

Can non-members book flights with STRATUS?

Non-members cannot directly book flights with STRATUS. However, we will assist you in your first flight to initiate your membership, ensuring a smooth transition to becoming a valued member of the STRATUS community.

How can I get in contact with STRATUS for assistance?

You can contact STRATUS for assistance via our website, email, or telephone.

IS PRIVATE JET AVIATION ONLY FOR THE SUPER-RICH?

Clearly not. Private flight has sometimes even more competitive prices than commercial first-class. If you add that you can travel alongside 4 to 6 people of your choice for the same price (you rent the jet and not the seat) then a private flight can be even more economical per person than purchasing a business class ticket.

WHAT’S AN FBO?

A fixed-base operator (FBO) is the private terminal passengers use before and after a flight. It’s regularly equipped with a lounge, cafeteria, restrooms, meeting rooms, and security check areas. Passengers usually board their plane 10 minutes after arrival, making this one of the best perks of flying private compared to commercial air travel.

CAN PETS FLY IN PRIVATE PLANES?

Sure, they can. Your dog or cat can travel right beside you. Although some unwritten rules apply in most operators, such as using a body harness for larger pets or a carrier for the smaller ones, in both cases attached to a seat belt during take-offs and landings.

What happens if a private jet has a mechanical and is grounded?

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Do private jet aircraft remain with the client before flying back to home base?

When you’re flying on a round-trip flight, operators in Iran charge per an hour charge, usually a three-hour minimum for super midsize jets and smaller, and one hour per day for larger aircraft. For this reason, in some cases, it’s more practical to book two round trips than to keep the aircraft at your location.

Can I get a tour of my aircraft before I book the flight?

Yes, you can take a tour of the aircraft before you book it. You can see what it looks like, step onboard, and even meet the crew. This helps develop a relationship between the operator and the client and builds the foundation for a stronger future relationship, especially if the client lives locally.

Is the age of an aircraft a safety factor?

Aircraft age is not a safety factor. However, if the aircraft is older and hasn’t been refurbished properly, it may cause flyers some inconvenience, such as overheating, faulty air conditioning, or faulty plumbing in the lavatory.

Do I have to stop for customs when I fly on a private jet?

Passengers on all international private charter flights will have to stop at customs. In certain countries, you may have to go through customs at a specific port of entry; 

How long does a fuel stop for a private jet flight take?

The average fuel stop takes 45–60 minutes. To speed up fuel stops, the operator, or pilots may call ahead, so a fuel truck is waiting for the aircraft on arrival. For smaller jets, a fuel stop can take as little as 30 minutes.

Flying with STRATUS

What kind of aircraft are available to the STRATUS community?

The STRATUS fleet includes the Hawker 400 XP and the Airbus 310. These aircraft are selected for their luxury, reliability, and performance, offering a premium flying experience to our members.

How do I create a private charter?

To create a private charter with STRATUS, simply contact us via our website, email, or telephone. Our dedicated team will guide you through the process, helping you tailor your flight to your specific needs and preferences.

What is your Iuggage policy?

For details regarding our luggage policy, please get in touch with STRATUS directly. We tailor luggage allowances based on specific flight conditions, including the number of passengers and other relevant factors. Our team will provide all the necessary information to ensure a smooth and hassle-free travel experience.

Whom should I contact about becoming a member?

To become a member of STRATUS, please reach out to us via our website, email, or telephone. Our team is ready to assist you with the membership process and answer any questions you may have.

How much can I expect to pay?

Chartering a private jet will cost at least $2,100 to $15,000 per hour, depending on cabin size, and larger jets often have two-hour minimums, meaning you’ll be billed for two hours even if your flight is shorter.

CAN PRIVATE JETS LAND AT INTERNATIONAL AIRPORTS?

One of the main traits of business aviation is flexibility. Flexibility to land whenever and wherever. So yes, a private jet can not only land at an international airport but also at a domestic and regional facility, thus getting closer to the client’s destination and saving money on ground transportation.

WHAT’S AN EMPTY LEG FLIGHT?

It’s basically the opportunity to live the private jet experience for half the price. How? There are flights that become available after repositioning, when clients only ask for a one-way ticket, thus flying empty towards the base. This leg is offered at a discounted price because operators will try to maximize a flight that’s going to happen anyway, empty or full of passengers.

WHAT ARE THE IN-FLIGHT SERVICES PROVIDED?

That depends on your creativity. From tailoring your menu to meeting the crew and asking for last-minute changes in the flight plan (even in mid-air), how you live your private jet experience is completely up to you. And you will be able to board your flight only an hour after booking it.

What if I need to charter more than one private jet at the same time?

Occasionally, companies may need to fly executives in from multiple locations, or individuals may be flying several attendees to a party or gathering. Startus's on-demand charter service allows you to secure multiple aircraft of different sizes at the same time. Our experts will suggest the best private jet for each mission to optimize efficiency and reduce costs.

How much luggage am I allowed to bring on a private jet?

As a rule of thumb, each seat on a light or midsize jet equates to one passenger and one item of luggage. Each item of luggage is considered to be the standard 23 kilograms, . Large jets are designed for long-range trips, which typically involve longer stays, so you can carry more than one item of luggage per person.

Can I access my luggage while in flight?

On most private jets, you will be able to access your luggage during the flight. That’s because luggage and passengers are situated on the same level. This is in contrast to commercial airlines, where checked luggage is stored in a cargo hold. On large private jets, luggage is often stored in a compartment behind the lavatory, which means easy access to your bags.

Can I book a private jet for an entire month?

Yes, and there are several ways to do this. You can ask your broker to request an aircraft from a series of operators. Typically, the operator will charge a two-hour minimum per day, which equates to a 60-hour minimum for a 30-day month.

Can I have a flexible departure time for my private jet flight?

Yes, it is possible to have a flexible departure when flying privately. Operators typically offer a 30-minute to two-hour window, but you can request a longer window as long as it doesn’t interfere with the maximum crew duty day or their next scheduled flight.

How soon can I have a private jet ready from the time I call in the request?

Generally speaking, with as little as 4 hours of notice. However, we have had wheels up in as little as 32 minutes from the time our client called us to book the flight and had them in the air. It depends on a few factors, such as how long it takes for the pilots to arrive at the airport (generally, there is a 2-hour call-out time for the pilots), and whether the aircraft is ready to go at the airport with no repositioning needed.